Privacy Policy

Effective Date: June 2, 2025

At RattanKind (https://rattankind.com), your privacy is very important to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your information when using our website and online store.

Who We Are

Our website address is: https://rattankind.com.
We are an online store specializing in rattan and wicker furniture for sustainable and comfortable living.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images.

Cookies

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
  • When you log in, we set cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. Selecting “Remember Me” keeps your login for two weeks. Logging out removes these cookies.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie indicates the post ID of the article you just edited and expires after one day.
  • We also use cookies to keep track of cart contents while you browse our store.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.).
Embedded content from other websites behaves exactly as if you visited the other website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content.

Information We Collect Through Our Store

While you visit and shop on our site, we collect the following information:

  • Products you’ve viewed (to show you recently viewed items)
  • Location, IP address, and browser type (to estimate taxes and shipping)
  • Shipping address (to calculate shipping costs and deliver your order)

When you purchase from us, we ask for:

  • Name, billing address, shipping address
  • Email address and phone number
  • Payment details (such as credit card or PayPal)
  • Optional account information (username, password)

We use this information to:

  • Send account and order details
  • Process payments and prevent fraud
  • Respond to requests (including refunds and complaints)
  • Set up customer accounts
  • Comply with legal obligations (taxes, accounting)
  • Improve our products and services
  • Send marketing messages (if you opt-in)

How Long We Retain Your Data

  • Comments: Retained indefinitely (to recognize follow-up comments automatically).
  • User accounts: Personal information provided in user profiles is stored until you delete or request removal of your account.
  • Orders: We keep order data (name, contact details, billing/shipping addresses) for as long as necessary for legal, accounting, and tax purposes (typically up to 7 years, unless a longer retention is required by law).
  • Reviews: Retained as long as they remain published.

Who Has Access

Our team (administrators and shop managers) can access:

  • Order details (what was purchased, when, and where it should be sent)
  • Customer details (name, email, billing and shipping information)

This allows us to fulfill orders, process refunds, and support customers.

Who We Share Your Data With

We share limited information with third-party services that help us operate our store, such as:

  • Payment providers:
    We accept payments via PayPal. When processing payments, some of your data will be shared with PayPal, including the purchase total and billing information.
    Please see the PayPal Privacy Policy here: https://www.paypal.com/webapps/mpp/ua/privacy-full.
  • Spam detection services:
    Visitor comments may be checked through an automated spam detection service.

Your Rights Over Your Data

If you have an account, left comments, or made an order, you may request to:

  • Receive an exported file of the personal data we hold about you
  • Request erasure of your personal data

This does not include data we are required to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.
Payment and shipping data may be processed by third-party providers (e.g., PayPal, shipping carriers).

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: support@rattankind.com
Contact Us Page