Frequently Asked Questions (FAQ)

No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and save your wishlist.

Once your order ships, you will receive an email with a tracking number. You can also log into My Account to see real-time shipping updates

Orders are processed quickly (within 1-2 business days). Please contact us as soon as possible at support@rattankind.com. If your order has already shipped, it cannot be changed or canceled, but you may request a return.

We ship from U.S. warehouses located in New Jersey, Los Angeles (CA), and Atlanta (GA). Orders are routed automatically from the nearest warehouse.

Processing time is 1–2 business days, and delivery typically takes 3–8 business days across the contiguous U.S.

Currently, we do not ship to the following U.S. territories and military addresses:
State/Territory codes: PR, HI, VI, AE, AP, AK, GU, AS, MP
PR – Puerto Rico
HI – Hawaii
VI – U.S. Virgin Islands
AK – Alaska
GU – Guam
AS – American Samoa
MP – Northern Mariana Islands
AE / AP – U.S. military/diplomatic addresses

Some carriers cannot deliver to PO Boxes. If your order includes a PO Box address and the carrier does not support it, we will contact you to update the address or cancel the order.

Yes, free shipping is available to most addresses in the contiguous U.S. For certain remote addresses with higher shipping costs, surcharges may apply

For product quality issues, missing items, or incorrect shipments, you can file a claim within 30 days of payment.
For change-of-mind returns (no reason), you may return within 30 days of delivery, but the refund will be 60% of the order value, and return shipping is your responsibility.

Once the return is received and inspected at our warehouse, refunds are issued within 10 business days to your original payment method.

Depending on the issue, you may need to submit:
Photos/videos of the product defect
Photos of packaging and shipping label
Photos of received items (for missing/wrong items)

Yes, if the issue is caused by us (defects, damage, wrong item), we provide a return label. For personal returns (don’t want/don’t like), you cover the shipping cost.

Please inspect items upon delivery. If damaged, note it with the driver (if applicable), take photos of the packaging, label, and product, and contact us within 5 business days. We will provide a replacement, partial refund, or full refund depending on the situation.

We accept Visa, MasterCard, PayPal, and other secure methods shown at checkout.

Yes, our website uses SSL encryption and secure payment gateways. Your payment information is never stored on our servers.

Our furniture is made with PE rattan (resin wicker), acacia wood, powder-coated steel or aluminum, and outdoor-grade cushions with quick-dry foam.

Yes, PE rattan is UV-resistant and waterproof, making it ideal for year-round outdoor use. Unlike natural rattan, it will not crack or fade.

With seasonal care and re-sealing once a year, acacia wood furniture can last 5–10 years outdoors.

Wipe PE rattan with mild soap and water. Avoid harsh chemicals. Store or cover cushions during heavy rain or winter. For acacia wood, apply outdoor sealant yearly.

Most sets ship flat-packed. Basic tools are included, and assembly usually takes 20–40 minutes with two people.

Our Terms of Service explain the legal use of our website, order conditions, disclaimers, and governing law. You can read the full Terms here.

We collect limited customer data (such as email, shipping address, and payment information) only to process orders and provide service. Data is protected with SSL encryption. See details in our Privacy Policy.

You can reach us at:
Email: support@rattankind.com
Contact page: Contact Us
We usually respond within 1–2 business days.