Terms of Service

Effective Date: June 2, 2025

Welcome to RattanKind. By accessing or using our website https://rattankind.com (the “Site”) and purchasing our products (the “Services”), you agree to be bound by these Terms of Service (the “Terms”). Please read them carefully before using our Site.

1. Company Information

This website is owned and operated by RattanKind, a company registered in China.
Products are stocked in and shipped from U.S. warehouses to customers across the United States.

2. Use of the Site

  • You may use our Site for lawful purposes only.
  • You must be at least 18 years old or accessing the Site under the supervision of a parent or guardian.
  • We reserve the right to refuse service, terminate accounts, or cancel orders if these Terms are violated.

3. Accounts & Orders

  • You may be required to create an account to place an order. You are responsible for keeping your login details secure.
  • By placing an order, you confirm that the information you provide is accurate and complete.
  • We reserve the right to limit or cancel orders, including suspected fraudulent or bulk purchases.

4. Pricing & Payment

  • All prices are listed in U.S. Dollars (USD).
  • We accept Visa, MasterCard, PayPal, and other secure payment methods as displayed at checkout.
  • We reserve the right to change prices or discontinue promotions without notice.

5. Shipping & Delivery

  • Orders are shipped from U.S. warehouses within 1–2 business days.
  • Typical delivery time is 3–8 business days within the contiguous United States.
  • Delivery times may vary due to external factors such as weather or carrier delays.
  • International shipping is not currently available.

For more details, please review our Shipping Policy.

6. Returns & Exchanges

  • We offer a 30-day return policy for new, unused items in their original packaging.
  • Customers are responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Refunds are issued to the original payment method once returned items are inspected.

Full details are provided in our Return And Refund Policy.

7. Product Information & Care

  • We strive to display accurate product descriptions and images. Actual colors and textures may vary depending on screen settings.
  • Our products are made from PE rattan (resin wicker), acacia wood, powder-coated steel, and outdoor-grade cushions.
  • Care and maintenance recommendations are provided on product pages and in our Materials & Care section.

8. Disclaimer & Limitation of Liability

  • All products are sold “as is” and “as available.”
  • We do not guarantee that products will meet every individual expectation.
  • To the fullest extent permitted by law, RattanKind shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

10. Updates to Terms

We may update or revise these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Site after changes means you accept the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us:
Email: support@rattankind.com
Contact Us Page